# SMS Privacy Policy
Effective Date: October 29, 2026
This policy explains how National Designated Broker handles personal information associated with its appointment and task reminder text-message program.
**Information used by the program**
The program uses your mobile phone number, information identifying your account, messaging preferences, and appointment or task details needed to generate reminders.
Program records may also include the date and method of consent, messages sent or received, delivery status, and opt-out requests.
**How information is used**
We use this information to:
– Send appointment and task reminders you requested.
– Manage enrollment, messaging preferences, and opt-out requests.
– Respond to support requests.
– Maintain consent records and address delivery or security issues.
This program does not use your information to send promotions or advertising.
**Service providers and disclosures**
We use Twilio to transmit text messages. Mobile carriers and delivery providers process the information needed to route and deliver those messages.
Other program information may be disclosed when required by law or as necessary to protect the security of the service.
Mobile phone numbers are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.
**Retention and security**
We retain program information as needed to operate the service, document consent and opt-outs, resolve disputes, and meet applicable recordkeeping obligations.
We use reasonable safeguards to protect personal information. No transmission or storage method can guarantee complete security.
**Your choices**
Enrollment is optional. Reply STOP to unsubscribe or contact us for assistance. Opting out stops future reminder messages, but does not necessarily delete records needed to document your request or prevent further messaging.
You may contact us to request access to, correction of, or deletion of your program information, subject to applicable requirements and recordkeeping needs.
**Changes to this policy**
Updates will be posted on this page with a revised effective date.
**Contact**
National Designated Broker
41800 Hayes Road
Clinton Twp, MI 48038
Email: mike@householdrealestate.com
Phone: 586-405-4111
